Frequently Asked Questions

Answers That Make Booking Easier.

PYFA Prestige Services LLC provides non-emergency medical transportation throughout Atlanta and surrounding areas in Georgia. Our service is available 24 hours a day, 7 days a week.

Helpful Information

Clear Answers. Less Uncertainty.

We want arranging transportation to feel as straightforward as possible. Please request your ride at least 24 hours in advance and have your name, pickup address, pickup time, and contact information ready.

01 / Booking

Requesting Transportation

Everything starts with a ride request. Here is what to know before submitting the booking form.

How do I request transportation?
Visit the Booking page and complete the ride request form at least 24 hours before your requested pickup time. Provide your name, pickup address, pickup time, and phone number or other contact information.
Is my ride confirmed when I submit the form?
No. Submitting the booking form sends a transportation request to PYFA. Our team reviews the information and contacts you regarding confirmation.
How much advance notice is required?
Please submit your transportation request at least 24 hours before your requested pickup time.
What information should I provide when booking?
Provide your name, pickup address, pickup time, and phone number or other contact information.
How will I know if my ride has been accepted?
PYFA will contact you regarding the submitted transportation request. Please wait for confirmation from our team before considering the ride scheduled.
02 / Services

Non-Emergency Medical Transportation

PYFA focuses specifically on scheduled non-emergency medical transportation.

What transportation service does PYFA provide?
PYFA Prestige Services LLC provides non-emergency medical transportation for scheduled healthcare-related trips.
Does PYFA provide emergency ambulance transportation?
No. PYFA provides non-emergency medical transportation. For a medical emergency, call 911 immediately.
Do you currently offer wheelchair-accessible transportation?
Wheelchair-accessible transportation is not currently available, but PYFA plans to offer it in the near future.
Does your team have Basic Life Support certification?
Yes. Our team includes a provider certified in Basic Life Support.
What if I have a specific non-emergency medical transportation need?
Contact PYFA before booking so our team can review the request and let you know whether it can be accommodated.
03 / Your Ride

Trip Details & Scheduling

These questions cover where and when PYFA operates, how to reach our team, and what happens after a request is submitted.

What areas does PYFA serve?
PYFA Prestige Services LLC serves Atlanta and surrounding areas in Georgia.
What are your business hours?
Our non-emergency medical transportation service is available 24 hours a day, 7 days a week.
What phone numbers can I call?
Call 774-408-0254 or 470-642-4585 to contact PYFA.
Does submitting the booking form confirm my ride?
No. The form submits a transportation request for review. Please wait for PYFA to contact you before considering the ride confirmed.
How will PYFA contact me about my request?
PYFA will use the phone number or other contact information you provide with your booking request.
04 / General Help

Still Have a Question?

Some transportation needs are more specific. When in doubt, the best next step is to contact our team.

What if I have a specific accessibility or transportation need?
Wheelchair-accessible transportation and other mobility assistance are not currently available, but PYFA plans to offer wheelchair-accessible service in the near future.
How do I ask a question before submitting a booking request?
Call 774-408-0254 or 470-642-4585 if you need clarification before submitting a ride request.
Where can I see more information about your services?
Visit our Services page for more information about the transportation options currently highlighted by PYFA Prestige Services LLC.
What should I do if my question is not answered here?
Call PYFA at 774-408-0254 or 470-642-4585. Our team can help answer questions about your transportation request.
One Important Reminder

A Booking Request Is Not an Automatic Confirmation

Your online submission gives PYFA the information needed to review the requested trip. Transportation should only be considered scheduled after confirmation from our team. Requests must be submitted at least 24 hours before the requested pickup time.

Please wait for PYFA to confirm your transportation request.

If you have an upcoming request and need clarification, contact our team at 774-408-0254 or 470-642-4585 before relying on the submitted form as a confirmed booking.

Need a Human Answer?

Some Questions Are Easier to Talk Through

If you have a unique transportation need, are unsure what to select, or simply want clarification before requesting a ride, reach out to PYFA.

We Are Here to Help

Call 774-408-0254 or 470-642-4585 with questions about a scheduled non-emergency medical transportation request.

Ready When You Are

Have the Details? Request Your Ride.

Provide your name, pickup address, pickup time, and phone number or other contact information at least 24 hours in advance. Our team will review your request and contact you regarding confirmation.